"We're in the middle of an acquisition and many of our employees are less engaged and some good ones have taken other jobs due to uncertainty. This book works because it has a clear structure that makes it easy to find pertinent advice, well researched data with sources clearly noted and most of all action plans, (e.g. To Dos, Quick Start) that help implement ideas immediately. I've also found it helpful in general skill building because the authors offer techniques and tips for things like improving listening, (listen for the "blinking" word) and starting conversations, (examples of good open ended questions). When I'm not looking up something specific, I keep it on my desk and open it randomly just to find ways to think about my own skills and my own job satisfaction and what I can do to improve them both."
Max Claire
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